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Which Shelby Savings Bank branch did you visit? Center Main Branch Center North Branch San Augustine Branch Hemphill Branch

Please rate these questions in term of	Excellent	Very Good	Fair	Poor

I was promptly welcomed when I arrived at Shelby Saving Bank:
I was given the level of attention I desired upon arrival:
The Bank Representative was courteous and responsive to my question(s):
The Bank Representative was knowledgeable:
The Bank Representative was patient and answered all of my questions in terms I could understand:
The Bank Representative showed concern for my individual financial needs:
The Bank Representative was honest and sincere:
The Bank Representative took ownership of my situation and saw it through to resolution:
My overall rating of the Representative in assisting me in a timely and efficient manner is:
At the completion of our meeting, my impression of the overall level of service I received was:
My current satisfaction level with Shelby Savings Bank is:
We would appreciate you taking an extra minute to share any specific feedback you have regarding your experience, good or bad. Your critical feedback is essential to us in term of our ability to provide quality service to all of our customers. - Thank you very much!

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