Coronavirus (COVID-19) Information

9/12/2020 Update:

Limited Reopening of Lobbies

Shelby Savings Bank now has OPEN LOBBIES with restrictions and limitations.  We remain committed to the health and safety of our customers, employees and community.

Shelby Savings Bank will limit the number of customers permitted to enter the lobby based on branch size.  Customers wearing protective equipment on their face will be asked to temporarily remove their mask for identification.  Once identified, you are welcome to put your mask back in place.  We encourage you to maintain social distancing at all times.  No handshakes, just kind greetings.

We will have a hand sanitation station available and we will wipe counters tops and desks between each customer.

Shelby Savings Bank would like to remind our customers that you can continue to utilize our convenient digital banking options without visiting a branch lobby.  SSB offers a variety of banking options including:

  • Online banking
  • SSB Mobile App
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online Statements

7/22/2020 Update:

Lobby has Temporarily Limited Access

July 22, 2020, Shelby Savings Bank lobbies have limited access.  For loans and safety deposit box access, contact your branch to schedule an appointment.  The health and safety of our employees and customers remain our top priority.

Shelby Savings Bank, Center Main location will have the Saturday lobby access open allowing a limited number of customers to enter the lobby.  Customers needing to enter the Saturday lobby are encouraged to wear a face mask.  Customers wearing face masks will be asked to temporarily remove their mask for identification.  Once identified, you are welcome to put your mask back in place.  We encourage you to maintain social distancing at all times.  No handshakes, just kind greetings.

Shelby Savings Bank would like to remind our customers that you may continue to utilize our convenient digital banking options without visiting a branch lobby.  SSB offers a variety of banking options including:

  • Online banking
  • SSB Mobile App
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online Statements

6/1/2020 Update:

Limited Reopening of Lobbies

June 1, 2020, Shelby Savings Bank will open our lobbies with restrictions and limitations.  We remain committed to the health and safety of our customers, employees and community.

Shelby Savings Bank will limit the number of customers permitted to enter the lobby based on branch size.  Customers needing to enter the lobby will be met by one of our friendly team members.  Customers wearing protective equipment on their face will be asked to temporarily remove their mask for identification.  Once identified, you are welcome to put your mask back in place.  We encourage you to maintain social distancing at all times.  No handshakes, just kind greetings.

We will have a hand sanitation station and we will wipe counters tops and desks between each customer.

Shelby Savings Bank would like to remind our customers that you can continue to utilize our convenient digital banking options without visiting a branch lobby.  SSB offers a variety of banking options including:

  • Online banking
  • SSB Mobile App
  • Drive-thru accessibility
  • ATMs
  • Debit Cards
  • Online Statements

4/22/2020 Update: 

COVID-19 (Coronavirus) Readiness and SSB Banking Services

As the coronavirus (COVID-19) continues to impact our daily lives, we want to assure you that Shelby Savings Bank is diligently working to be proactive and minimize any disruption of providing banking services to our valued customers.

We have implemented aggressive precautions to prevent the spreading of this potentially deadly virus for the well-being of our customers and employees.  

Access to our bank lobbies continues to be temporarily restricted until further notice. In an effort to enhance our social distancing efforts by instituting shift work with teller staff, we will be temporarily closing the drive-thru at 4:30 p.m. each day.   The two Center locations will be temporarily closed on Saturdays.  Please know that our branch San Augustine, Hemphill, and Palestine locations will continue to operate normal Saturday hours.  New deposit accounts continue to be available to be opened online and our friendly support staff will be available by phone to answer any questions you may have regarding your current accounts or new accounts. Our lending staff will be available via telephone to answer any questions concerning new or existing loans. Accessibility to safety deposit boxes will be handled by appointment only. We apologize for this inconvenience, but drastic situations require an aggressive response.

We want to remind our customers that you can utilize our convenient digital banking options to maintain CDC recommendations for social distancing. SSB offers a variety of banking options including online banking and our mobile app.  Our ATMs are also available 24 hours a day.

We apologize for any inconvenience.  Our goal is to continue providing the highest level of service to you, our valuable customers. 

With the SSB ATMs, App and Online Banking you will be able to:

Check balances, withdraw money and make deposits at our ATMs

All can be done at any Shelby Savings Bank ATM with a Shelby Savings Bank debit card.  We have ATMs located at all branches and in Chireno.

Update your personal details

In the SSB app under the menu touch profile or on our website once in online banking, click Customer Service, Profile

You can update your email address, phone number, mailing address, username and password.

Access your accounts

You can see balances and transaction history for all your accounts, checking, savings, cd, and loans.

Deposit checks

With our mobile app you can deposit your checks (some limits and restrictions apply)

Make Payments

Using our P2P, Bill Pay, or Loan Payment options, you can pay your bills from our app or website.

Transfer funds

You can transfer funds between accounts.

Learn more about mobile banking

Visit our Facebook Page for video training and information on our mobile app.

We are here to help:

If you have been affected by COVID-19 and need help with your account, please call your local branch and we will be happy to help.

Please remember that we will never reach out to you and ask for confidential information. Please do not share confidential information with anyone that calls you claiming to be with Shelby Savings Bank.